All you need to know about routine & emergency service requests!
Ways to request service!
In the event of an emergency please call 911 for the Fire Department, Police Department or Emergency Medical Service.
Through your resident portal you can submit routine service requests. Click on Ramblewood or Holbrook to submit your request.
Emergency Service Requests and routine service requests can be logged 24-hours a day 365 days a year by calling 866-993-5495.
If you are locked out of your apartment call our hotline at 866-993-5495, there is a $50 fee associated with the lock-out service.
Emergency service requests will be addressed immediately.
Emergency Service Request
No hot water
Security door lock issues (entry and apartment doors)
No heat
Clogged toilets (if the apartment has only one)
No electricity
Lock-outs (additional fees may apply)
Broken windows
Refrigerator issues (where loss of food could occur)
Fires
Emergency pull cords (where provided)
Floods
Natural disasters
Sewer back-ups
Water leaks (where harm to resident or property could occur)
Gas leaks
Trash compactor backups
Vacation or business trip?
Plan ahead and let us know if you will be away for an extended period of time. We want to ensure your home is safe, so you can relax and put your worries to rest and enjoy your time away.
Vacation & Safety Tips
For extended parking during snowstorms please contact our management team for tips
Check all appliances to guarantee they are turned off
Check cupboards for unwrapped food and empty the garbage
Check the refrigerator before you leave, and give perishables to a neighbor
Arrange to have newspapers and mail held until your return
Ensure that all windows are closed and locked, and that all window coverings are closed
Consider connecting a timer to lights or a radio to deter potential intruders